Our 100% satisfaction guarantee is Vitality Approved :)
We will gladly accept any item purchased from Village Vitality for any reason within thirty (30) days of purchase.
Refunds will be made promptly upon receipt of unopened items to the original payment method made at the time of purchase.
Shipping and/or handling charges are non-refundable.
Temperature-sensitive (refrigerated) items must be returned in person to our store within 14 days for a store credit, unless the item is damaged or defective.
Temperature sensitive items returned in what is deemed as unsuitable condition may result in a store credit, not a refund.
Village Vitality reserves the right, at its sole discretion, to reject any return that does not comply with our requirements.
Let Us Know It Is Coming
Then, Just Pack It Up and Send It To Us:
Send your purchase and receipt to our Returns Department. For returns via mail, you must carefully package the product, you are responsible for the cost of return shipping, and we must physically receive the return within the 30 day period. Temperature sensitive items should be shipped 2-3 day delivery.
Attn: Returns Department
79 Tinker Street
Woodstock, NY 12477
If You Are In The Area, Just Drop It By:
Bring your purchase and receipt to our Woodstock, NY store and receive a refund to original form of tender.
Refunds for unopened items will be issued via your original form of payment.
Still Have Questions?
Our friendly expert staff is here to help.
Please call Customer Service at (845) 521-7455, Monday through Friday 9 AM to 7 PM EST.
Visit our contact page to send us a note
Click the button below to live chat with a staff member.